Store Policies
CUSTOMER CARE
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Thank you for choosing to shop from a small Canadian business.
We appreciate feedback and would love for you to share photos and experiences via social media, tag us
@mysensorysack
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We hope that you find your sacks as fun and enjoyable as we have putting them together.
If you have any questions or queries about the products (pre- or post-purchase) please contact us at: mysensorysack@gmail.com
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We will try to get back to you within 3 business days.
Please read the following for information regarding privacy and safety.
SAFETY
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Here at My Sensory Sack we do our best to ensure we are providing you with the best quality products that we can. All items should be thoroughly checked before and after each use and discarded at the first signs of wear and tear. Cloth items such as silk scarves should be washed in cold water before use (colour may run).
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Some of our products contain small items or loose parts which could be a choking hazard. Other products contain long parts which could present a strangulation hazard. Please read the safety warnings included in the sacks carefully before use. Babies and toddlers should be supervised at all times.
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The items in each sack are not sold as toys and should be used for sensory purposes only, always under adult supervision. My Sensory Sack is not responsible for any damages or incidents that occur as a result of interaction with these items. Please contact us if you have any queries or concerns before purchasing the products.
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PRIVACY
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Your personal information is kept securely for the purpose of completing your order.
It will not be shared with any third parties other than for legal reasons.
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We will contact you via email for confirmation of your order.
We may also contact you with updates and offers referring to My Sensory Sack.
You may unsubscribe at any time.
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We are committed to maintaining the accuracy, confidentiality and security of your personal information.
Our privacy policy is based upon the values set by the Canadian Standards Association's Model Code for the Protection of Personal Information and Canada's Personal Information Protection and Electronic Documents Act. Please contact us if you require further information.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL